The only platform that surpasses WhatsApp in number of users is Facebook. WhatsApp ranks as the second most popular social network in the world with 1.2 billion users. However, this is not a guarantee of proper operation; at least not recently, as it has presented failures Chile Mobile Number List that are becoming a constant that its users notice. In the case of WhatsApp, good service is as important as in any other company. Dimensional Research studies revealed that 54 percent of customers share a bad experience with a brand to – on average – five people.
In other words, bad publicity is greater than positive publicity, when it derives from a negative consumer experience. Thus, the constant drops of the instant messaging application have an impact on its image. As can be seen with the hashtag #whatsappdown that is already a trend Brother Cell Phone List on social networks such as Twitter, where it has generated 2 million 177 billion 259 impressions in minutes, according to the specialized site TweetReach. Social networks must respond to the requests of their users as much as a company must resolve a complaint, although the messaging application has not issued comments on the reason why it presents failures mainly in Mexico and Brazil.