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How to manage customer expectation

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How to manage customer expectation

You know those times when you feel like just saying “no” to your customer because they’re germany phone asking for something that seems completely irrational? Know that your customers often don’t know what to expect from you. Simply because they don’t know its rules and policies . germany phone Today’s customers are increasingly critical. And the best way to keep them satisfied is to address their expectations from the start. Often they will expect more than you can make. However, it is possible to deliver what you can and still make them happy. germany phone Learn now how to manage customer expectations to ensure a positive experience.

But where does the customer’s germany phone expectation come from? The customer’s expectation involves everything he expects from a product or service – or even from the company as a whole. There are several factors that influence the development of these expectations. Among them are:Previous experience: germany phone Perhaps the strongest factor is the experience this person has had with your company on another occasion. For example, if they left extremely satisfied, it is very likely that they will maintain a high level of expectation. germany phone Conversely, if the previous contact was unpleasant, they may not trust you. Communication and marketing : all communications between your organization and the customer influence the vision he builds about germany phone your brand.


Advertising on radio and TV, germany phone posts on blogs and social networks, your website, emails and any other type of advertising contribute to the generated expectation. That’s why it’s so important that this communication be clear and consistent. Third party opinions : the Cpa Email list experiences of other people also germany phone significantly influence the image and, consequently, the expectations of your customer. This includes not only the report of a close person, but also the germany phone comments that are on the internet, for example. That’s why you need to be aware of what is being said in forums, blogs and social networks about you.

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