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How Comcast Supports Customers With Social Media (Video)

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How Comcast Supports Customers With Social Media (Video)

In this interview I talk with Frank Eliason—the senior buy cell number director of national customer care for Comcast—and the man behind ComcastCares. You may have heard that Comcast is on Twitter, but Frank talks about the channels Comcast monitors and how they buy cell number  engage customers. Frank mentions a concept called “peers helping peers.” In the video Frank also talks about what types of employees are best for handling Twitter support. Frank shares how Twitter helped Comcast rapidly identify a problem during the NHL playoffs in less than three minutes. He also shares the biggest buy cell number mistakes businesses make with social media.

Social Media Marketing Society (Ongoing Online buy cell number Training) Social Media Marketing Society Want to gain marketing confidence and accelerate your career? Try the Society to discover new marketing ideas, improve your results, get support, and become indispensable. Join us for ongoing training, insight buy cell number from pros, and a community of supportive marketers who understand you. I wanted to provide a bit of the back story on this interview. I was attending Blog World and saw Frank on a Panel discussion. I tweeted to him while he was on the stage, saying I would love to interview buy cell number him.


He responded back almost immediately buy cell number (via his iPhone), “Sure thing.” And we proceeded to do the unscripted interview you see here right after his presentation. Just goes to show you the power of social media What did you think about the video? What are your thoughts about Frank and Comcast? buy cell number Put Google Analytics to Work for Cpa Email list Your Business (Online Training) Google Analytics for Marketers Ever thought, “there’s got to be a better way” when it comes to tracking your marketing activities? Are you forced to make decisions based on limited data? With the right training, buy cell number you can use Google Analytics to measure all of your marketing efforts with certainty.

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